Frequently Asked Questions
Purchasing
Buyers need to send required product details to us via e-mail, and then we will provide reasonable quotations as request.
Buyers will get a reply within 24 hours.
We privide 3 to 6 months warranty for copy products and 3 months warranty for original & tested products.
1. We have a professional team which is in charge of after-sales service.
2. We offer buyers updated market information regularly.
3. We offer full- package service for buyers.
Payment
1.Payment of the goods should be set in USD or RMB on the basis of goods exchanging.
2.We accept payment of T/T, Western Union , Moneygram , PayPal and cash only.
3.We accept 30% advance payment/deposit, and 70% paid before shipment.
Once the PI has been confirmed and your ordered goods are ready, a refund will not be availible for a canceled order. But we will refund to you in time the the case that we could not offer the products required, due to the shortage or unavailability.
Shipment
1.We will start preparing goods upon receipt of buyers’ payment.
2.After receiving your full payment, we will deliver the goods within the deadline which both parties agreed.
During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.
A. For spare parts, we use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy very good discount in these companies.
But if buyers provide us accounts of their own, transportation fee paid by such accounts are also welcomed.B.
For goods with large package, we will transport by air and sea, and we will confirm freight with buyers’ prior delivery
Buyers should take the full responsibility for shortage of goods if the goods are checked by any custom during transportation.
During transportation, if goods are missed , because of having been detained by custom in China, all loss thus occurred should be borne by us;
if missing or detained of goods are occurred in other country except China, all loss should be borne by buyers.
We currently ship to USA,UK,Russia,Brazil and many other countries throughout the world, please contact us for the details.